Here’s what some of our recent service customers had to say…
"Once again the staff at Esserman was the great... most of all Joe who handled my concern with my tire with great concern and great care. Showing the best customer service and going above and beyond normal customer service."
"Joe Benitez and his staff epitomize the term, excellent customer service. My daughter’s car has been in the shop unfortunately too many times for me to recall, most of the time for warranty work, sometimes for scheduled maintenance and once for accident related repairs. Each and every time the service has been outstanding.
When she first needed work on the car we took it to VW South and were extremely displeased. We attempted to make an appointment at Deel VW and they advised me to call some where else since they could not even make an appointment for at least 2 months.
My secretary then recommended Esserman and specifically Joe. This has proven to be fantastic recommendation. I have visited many dealership service centers in South Florida and with the exception of County Line Lexus your service is one of the best. Please don’t feel slighted by the Lexus service because that is from the dealer I purchased the car from and the value of the car is considerable more.
But realize I am comparing your service department with [Another Dealer] Mercedes-Benz, [Another Dealer] Volvo and [Another Dealer] Range-Rover. With all of these dealerships I have purchased cars from them and get loaners but I would happily make my own arrangements to get any where near the quality I get from your staff. Thanks for making the unpleasant situation of needing to bring a car in for service into such a pleasant situation."
“The service advisor was a really nice guy, he helped me in everything I needed. I am a very satisfied customer! I will definitely will be back to that dealer!”
"Francisco, my service advisor, was the best service that I've had there. He was prompt, courteous and answered all of my questions straight out. He is the one I'll see anytime my vehicle needs any type of service."
"Is always a pleasure to take your care to service in Esserman. Very efficient and professional staff."
"I would have to say that not only is the service superior above the rest, but the staff working handling things do their job 100%... Mike was excellent and his customer service surpassed above any other I have ever dealt with... He was great!!!"
"I am very happy with the service. Zohany has been great help in maintaining my car in excellent condition. His professionalism exceeds from others. Thank you."
"Your service department is great."
"Esserman is the only place to have my VW serviced. The TEAM at Esserman is professional, efficient and knowledgeable. I really appreciate how they respond. THE BEST..."
"I just happened to be in the area when I stopped in to inquire about a service appointment for later in the week. I was told I could leave it now and it be ready in two hours. Exactly two hours later I was driving away in a fine tuned, great looking (thanks for the wash) car. The best service experience of any Dealership I have ever dealt with."
"Service advisor, Sally, is very good at what she's doing and I suggested that she may be highly considered for a generous salary increase."
"Overall excellent service. Very courteous staff, and speedy service. Will return to that dealership whenever I need servicing."
"I am a 3x Acura owner and so far my experience with the automobile and with the service dept. has been excellent. My Acura is a '97 and has performed better than any other cars I have owned. Needless to say I am very satisfied. Thank you."
"Alberto said it was going to be ready at 12:00 noon and he was correct. Good job guys...."
"In fact, was my daughter who was at your facilities to request for the service our VW needs. Was fast, sure and complete at our wish. GOOD JOB! Thanks a lot. Still so! Sincerely."
"I am very pleased with your service in general and my provider, Francisco, in particular."
"JOE BENITEZ IS ALWAYS VERY COURTEOUS AND TAKES THE TIME TO LISTEN TO ANY CONCERNS."
"Francisco was a great help and explained the process every step of the way. I had a great overall experience with Esserman."
"I have always received the best service and attention at your agency."
"Francisco was a terrific Service Advisor and went above and beyond in insuring my vehicle was ready before the close of business. Although my service was done in the regular basis."
"Dear Mr. Esserman:
For the last 2 years, I have serviced my VW Touareg at your International Mall dealership. Your technician, Mr. Joe Benitez, has been most helpful in dealing with the problems and electronic glitches on my Touareg. He has really helped me out of a frustrating situation, and I'd like to commend both his work and your company for the help I've received. I purchased the truck in Dallas Texas, and moved to South Florida. During the regular schedule maintenance I visited [Another Dealer] VW in one occasion because of the close proximity to my house, the service offered there was not to my satisfaction as well as the advisor assigned to me.
Two years ago I decided to visit your dealer even when it is farther away from my house, and every visit has been an exceptional experience and all my concerns taken care of. Mr. Benitez is an extremely knowledgeable advisor, in my opinion he is the epitome of what service advisor should be. I like to congratulate him and your group for having technical personnel of the caliber of Mr. Benitez. If making talented technicians like Mr. Joe Benitez available to your customers is an indication of the service that I can expect in the future, you can be sure that I'll recommend your dealership and service products to all of my business associates. Sincerely,"
"Joseph from service, he always give an excellent service."
"I was very satisfied with the service I received from the dealer. They were cordial, efficient and quick."
“…Considering unfortunate circumstance I have been treated hideously in other dealers. I wanted to take the time to acknowledge your service department for the supurbtreatment received when taking my vehicle to be repaired.
Overall your service department is awesome. After being treated so terrible in another Volkswagen Dealer, it is pleasant to find someone that is willing to help in any way possible.
Joe Benitez is the service director that has been taking care of my car from day one. Words cannot describe the help he had been to me when dealing with my car situation. Joe Benitez has great customer service skills and is always available for any question I may have regarding repairs and/or parts. The few times Joe was not available Francisco Mora was always more than willing to help in anyway possible. Both are more than exceptional individuals and it is wonderful to see that this type of customer service still exists. Along with the mechanics that work on my car, they have made this frustrating experience bearable and manageable.
Thank you for having such an outstanding staff, and I will remember to recommend you to whom I find along the way. Good service is hard to find, your service department is top of the line and magnificent.”
"I was very happy with both the service of my car as well as with all of the people I encountered."
"Dear Mr. Ron:
In 2004 I bought a Jetta VW 2004, few months after I purchased the car for some reason the car could not go into reverse. I called the dealer to inform them about the problem. Mr. Joe Benitez went out of his way to help me. I want to express my gratitude and appreciation to him for making my experience with this company as pleasant as possible. He has been more than excellent with his service. Joe I want to thank you for your professionalism. It has been a pleasure to be a customer at Esserman International VW. I wish to extend special thanks to Cheri Byrd, and the departments in general. I just wanted to write this letter in hopes that Joe Benitez at 10455 NW 12th Street Miami, Fl 33172 receives recognition fro such amazing job. I know he does it every day, and it can sometimes be perceived as a regular job for him and people around him. However, the services I received were far from normal and exceeded expectation."
"The car was finished 45 minutes earlier than promised!!!"
"Since the day I got the car in Esserman Kia, I have never taken it anywhere else, I love the service and this time Mike was as always very professional and courteous. We give him and the mechanics a BIG WOW."
"I had my car serviced on Saturday, and was so impressed with the level of customer service. I haven't owned a car in 8 years, since I was living in NYC, however, my first car was an Acura as well (Integra), and remember the service always being the best part of owning an Acura. From dealership to dealership, you all take TLC seriously, and as a customer and Acura owner, I appreciate it. Francisco managed my service on Saturday, and it was absolute pleasure. I look forward to my car's next service date. Just wanted to drop you a note to let you know that my experience exceeded my expectations. Thank you."
"As always, Esserman service was excellent and very fast. Compared to my experience with [Another Dealer] for my Mercedes, it is always a pleasure dealing with the service at Esserman and I do appreciate everyone going the extra mile to make it hassle free."
"Francisco was very attentive and answered all my questions and concerns. He personally introduced me to my mechanic Dean who showed me the actual wear on the car. Francisco very quickly provided me with a car and once completed explained my bill in detail. They were both very pleasant and professional."
"Dear Mr. Esserman,
I wish to thank you very much for your much needed help & also take this opportunity to mention: Mr. Aaron Cohen, Mr. Juan Fragela, Mr. Many Sierra, Mr. Tony Milanes & Mr. Danny Mesa whose impeccable service & salesmanship made me feel at ease & very welcomed. As always your team has gave that step beyond. Thank you again."
"My experience at Esserman was superior. Joe had my car serviced in record time and kept me updated regarding the status of my car. I would not hesitate to have my car serviced again at Esserman."
"Realmente estoy muy satisfecho con el servicio que Frank, Joe y el personal de Esserman, y realmente estare llevando mi automobil a servicio con la frequencia que se requiere."
“…The exceptionally friendly service, the immediate response, and the on time completion of the repair were beyond my expectations. Since I was from out of town and at a meeting, all of this was even more welcome.”
"I am very happy with the services that I have received at Esserman. The personnel is very courteous and professional. Joe the service manager is excellent example of customer focused representative within your organization. Keep up the good work. It is people like you that will change the negative perception that still exists around the VW name. Thank you for all you do."
“…I want to commend Mr. Pulido on his flawless professionalism, his kindness and understanding of my needs. He was at all times helpful, answered all my questions and took special care in letting me know when the car was ready for pickup.
I would like to let you know that I believe he is an asset to your organization and you can be sure that I will return to your dealership for all of my car’s needs, as well as recommend to my friends that they seek the help of Mr. Pulido if they need to.”
“…The cashiers, other service advisors (Francisco), the parts department (Willy?) and mechanics are also friendly and help make my visits pleasant. I commend you and the rest of the management at Esserman for hiring a knowledgeable and personable staff that provides quality service to their customers. I am a very busy person and do not usually take the time to write a letter to anyone, but I had to recognize a job well done. I know that Esserman cares about service through the surveys and follow-up calls I receive, but its concern with quality is most evident in the excellent service it provides its customers.”
"I was treated with respect and all of my concerns were addressed. I couldn't be more pleased with the professionalism and speedy service that I received on my service visit."
“…Not only do I love my car, I love the service given to me every time I visit your Doral agency which is conveniently located near my home…
Customer service is not a department but an ATTITUDE and you have been able to convey this message throughout your agency. I congratulate and thank you for this.
There’s no doubt that when my time comes to buy a new car, I already know I will get another Acura.
Thank you so much for running such a fantastic operation.”
"My family and I are always treated like if we were the owners of the company. There is no better Service Manager like Joe Benitez, he is more that just an employee, he treats us like family. Thank you for having a person with the experience, and professionalism like Joe Benitez. He and the rest of the Staff at Esserman International are the reason we only purchase our vehicles there and only there. Thank you."